From Istanbul to Melbourne: The Future of Airport Experience
7. September 2026
At the ACI World Airport Experience Summit 2026 in Istanbul, In an interview with Aviation-Event Justin Erbacci, Director General of ACI World, shared about the future of airport experience and the importance of putting people at the centre of the journey.
Reflecting on the Turkish expression „Hoş geldiniz,“ Erbacci highlighted that its meaning goes beyond a simple „welcome“ – it conveys the idea that „your arrival brings us joy.“ This spirit of hospitality was at the heart of the Summit hosted by iGA Istanbul Airport.
For Erbacci, the message is clear: „Passengers will always remember how an airport made them feel.“
As the Summit moves to Melbourne, Australia, in 2027, this human-centred approach will continue to shape the conversation around the future of airport experience.
Reflecting on the Turkish expression „Hoş geldiniz,“ Erbacci highlighted that its meaning goes beyond a simple „welcome“ – it conveys the idea that „your arrival brings us joy.“ This spirit of hospitality was at the heart of the Summit hosted by iGA Istanbul Airport.
For Erbacci, the message is clear: „Passengers will always remember how an airport made them feel.“
As the Summit moves to Melbourne, Australia, in 2027, this human-centred approach will continue to shape the conversation around the future of airport experience.